Contact Us

Need help finding a resource, recovering a paid download or using the website? We are ready to assist.

Email support

For general questions, resource enquiries or technical support, email:

info@tvetlibrary.co.ke

For payment help, include the resource title and M-Pesa transaction code, but never send your M-Pesa PIN.

Website support chat

Use the support chat button displayed on this website for guided assistance with payments, downloads and navigation.

Do not share passwords, M-Pesa PINs or other secret credentials in chat.

Before contacting support

  • For a completed payment whose download did not start, open purchase recovery and enter the M-Pesa transaction code.
  • For common questions about free files, previews and payments, check the FAQ page.
  • When reporting a problem, include the page address, resource title and a description of what happened.