Email support
For general questions, resource enquiries or technical support, email:
info@tvetlibrary.co.keFor payment help, include the resource title and M-Pesa transaction code, but never send your M-Pesa PIN.
Website support chat
Use the support chat button displayed on this website for guided assistance with payments, downloads and navigation.
Do not share passwords, M-Pesa PINs or other secret credentials in chat.
Before contacting support
- For a completed payment whose download did not start, open purchase recovery and enter the M-Pesa transaction code.
- For common questions about free files, previews and payments, check the FAQ page.
- When reporting a problem, include the page address, resource title and a description of what happened.